SHIPPING + DELIVERY

 

WORLD WIDE SHIPPING 

By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

All orders are processed and packed within 24 hours of placement excluding weekends and public holidays. 

 

*PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19*

 

TRACKING YOUR ORDER:

Once your parcel has been dispatched from our warehouse, you will be notified via email.

 

SHIPPING COVER/WARRANTY

To protect your parcel from loss, theft or damage - we highly suggest that all customers opt for shipping cover at checkout. FORM ACTIVE is not responsible for parcels that aren't covered. 

 

AUSTRALIA:

Free standard shipping when you spend over $80 AUD

Orders under $80 AUD are a flat rate charge of: 

  • Standard - $7.00 AUD
  • Express - $10.00 AUD

ESTIMATED SHIPPING TIMES:

Express Post: 1-5 business days 

Standard Post: 2-7 business days

 

NEW ZEALAND:

Free International Standard Shipping when you spend over $120 AUD

Orders under $120 are a flat rate charge of: 

  • Standard - $10.00 AUD
  • Express - $15.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 5-8 business days

Standard International: 7-12 business days

 

USA & CANADA:

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $15.00 AUD
  • Express - $30.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 5-8 business days  

Standard International: 9-12 business days

 

UNITED KINGDOM & IRELAND:

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $20.00 AUD
  • Express - $35.00 AUD 

ESTIMATED SHIPPING TIMES:

Express International: 7-14 business days  

Standard International: 10-18 business days

 

ASIA PACIFIC:

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $15.00 AUD
  • Express - $30.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 7-15 business days  

Standard International: 15-20  business days

 

MAJOR EUROPE:

Free International Standard Shipping when you spend over $250 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $20.00 AUD
  • Express - $40.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 7-12 business days  
Standard International: 10-15 business days. 

 

REST OF WORLD:

  • Standard - $25.00 AUD
  • Express - $45.00 AUD

Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival. 

 

CUSTOMS TAXES:

Please note that all customs charges and taxes (including VAT) are payable by the receiver. FORM ACTIVE is NOT responsible for any charges incurred for receiving orders Internationally. These fees are not included in the cost of your order or shipping charge. FORM ACTIVE does not offer refunds to customers for failure to pay duties and taxes associated with their order.

 

ADDITIONAL INFORMATION:

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for stolen packages or packages delayed in transit. 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, FORM ACTIVE cannot offer reimbursement for this package.

 

ANY FURTHER ISSUES OR ENQUIRIES 

If you have any questions regarding shipping, taxes or delivery times please contact customerservice@form-active.com and we will look into this for you.